Shipping Policy
Thank you for shopping with REVE Botanicals. Every order is prepared and packed with care from our small-batch studio in Maitland, NSW.
Order Processing
As a small, independently owned business, we aim to process and dispatch all orders within 2–4 business days.
During sales, new releases, holiday periods or other particularly busy times, processing may take a little longer. We appreciate your patience while we carefully prepare your order.
Once your order has been dispatched, you will receive a shipping confirmation with tracking details where applicable.
Shipping Within Australia
We ship Australia-wide using trusted delivery providers.
Shipping rates and available delivery options are calculated and displayed at checkout.
Please ensure your shipping address is complete and correct before placing your order. REVE Botanicals cannot be held responsible for parcels delivered to an incorrectly supplied address.
If you notice an error in your address after placing your order, please contact us as soon as possible. We will do our best to update it before dispatch, however we cannot guarantee changes once your order has been processed.
Delivery Times
Delivery timeframes begin once your order has been dispatched and are additional to our processing time.
Estimated delivery times provided at checkout or by the delivery carrier are estimates only. Delays caused by postal or courier networks are outside of REVE Botanicals’ control.
Tracking & Delivery
Where tracking is provided, we recommend keeping an eye on your tracking information for delivery updates.
If your parcel is marked as delivered but you cannot locate it, please check around your property, with other members of your household and, where applicable, neighbours or your local post office.
If you still cannot locate your parcel, please contact us and we will assist where possible.
Lost or Delayed Parcels
If your parcel appears to be significantly delayed or lost in transit, please contact us so we can assist with an enquiry with the relevant delivery provider.
While delivery delays after dispatch are outside our direct control, we will always do our best to help you resolve the issue.
Damaged Orders
We take great care when packing your REVE Botanicals order. If your products arrive damaged, please contact us as soon as possible after delivery and include your order number and clear photographs of the damaged product and packaging.
We will review the issue and arrange an appropriate resolution in accordance with Australian Consumer Law.
Local Delivery or Collection
Where local delivery or collection options are available, these will be displayed at checkout for eligible customers.
Please follow the instructions provided with your order confirmation regarding collection or delivery arrangements.
International Shipping
International shipping availability, rates and delivery options will be displayed at checkout where available.
International customers are responsible for any applicable customs duties, import taxes or other fees charged by their destination country. These charges are not included in the purchase price or shipping fee unless otherwise stated at checkout.
International delivery times may vary due to customs processing and local delivery networks.
Questions?
If you have any questions about your order or delivery, please get in touch with REVE Botanicals and we’ll be happy to help.
REVE Botanicals
Maitland, NSW, Australia
Dream skin. Naturally.
